Most patients that get added to the SCR Updates screen will clear by using the Authorise and Send function.

The following Queue Reasons are examples of patients that require the surgery to take action.

PDS differences not resolved

'Business as usual' PDS difference screen was skipped by a staff member.

You must retrieve the record and complete the PDS differences prompt. Have the patient confirm which data is correct.

Important: Ensure surgery know how to complete PDS differences and have not fallen to the "check the top-right" myth.

Consent differences not resolved

You must confirm the patient's current decision regarding having a Summary Care Record.

Once you have this, record the current decision on the SCR Details record node (Administrative tree, Spine Details > SCR Details)

Surgeries are required to present newly registering patients with information about the SCR and have information about it on their website so this information will already be available to help obtain a current decision from patients.