Most patients that get added to the SCR Updates screen will clear by using the Authorise and Send function.

The following Queue Reasons are examples of patients that require the surgery to take action.

TABLE OF CONTENTS

• PDS differences not resolved
• Consent differences not resolved
• Deducted patients on SCR Updates screen

PDS differences not resolved

'Business as usual' PDS difference screen was skipped by a staff member.

You must retrieve the record and complete the PDS differences prompt. Have the patient confirm which data is correct.

Important: Ensure surgery know how to complete PDS differences and have not fallen to the "check the top-right" myth.

Consent differences not resolved

You must confirm the patient's current decision regarding having a Summary Care Record.

Once you have this, record the current decision on the SCR Details record node (Administrative tree, Spine Details > SCR Details)

As always, patients have a three options:

1. Consent for SCR core (allergies/medication)
2. Consent for SCR with additional information (SCR Core + notable diagnoses and other important care information)
3. Dissent for SCR (SCR data will be unavailable to services caring for the patient)

Deducted patients on SCR Updates screen

SCR updates are sent at the point of saving the record; you must complete a Save action to try and push another update.

1. Ensure you are signed into SystmOne with a Spine connection. e.g. Smartcard in use
2. Retrieve the patient
   1. When asked if you want to "add new data to the record" theanswer us Yes.
   2. You may be prompted to enter a reason to access the record if they were deducted some time ago
      Suggested wording: Accessing to resolve a fault in GP system. Patient is stuck on 'SCR Updates' screen.
3. Wait a few moments to ensure Spine is connected
4. Depending on surgery policy: Add a note to explain why accessing the record (Prior option is only visible to local Privacy Officer, not wider users of the record)
5. Save the record
6. If prompted that you are saving a blank entry; confrim you wish to Save Blank Entry
7. Refresh the SCR Updates screen

If the patient is still present; contact the TPP Helpdesk and request they remove the patient manually