Most patients that get added to the SCR Updates screen will clear by using the Authorise and Send function.

The following Queue Reasons are examples of patients that require the surgery to take action.

PDS differences not resolved

'Business as usual' PDS difference screen was skipped by a staff member.

You must retrieve the record and complete the PDS differences prompt. Have the patient confirm which data is correct.

Important: Ensure surgery know how to complete PDS differences and have not fallen to the "check the top-right" myth.

Consent differences not resolved

You must confirm the patient's current decision regarding having a Summary Care Record.

Once you have this, record the current decision on the SCR Details record node (Administrative tree, Spine Details > SCR Details)

As always, patients have a three options:

1. Consent for SCR core (allergies/medication)
2. Consent for SCR with additional information (SCR Core + notable diagnoses and other important care information)
3. Dissent for SCR (SCR data will be unavailable to services caring for the patient)