FP69 Administration

This screen lists patients that have been flagged with a scheduled deduction date of 6-months time unless action is taken.

The surgery should review the list of patients every two to three months attempting to contact them via means other than the postal address (they are on this screen because postal mail has been returned or they haven't responded to letters such as screening invites).

Having reached the patient situations will be:

1. Patient has moved out of area
   Action their entry on the screen and request deduction. Tthis will take you to the normal request deduction wizard, complete as normal including alerting the patient they will be removed in a month and should register with a nearby surgery before then.
2. Patient has moved but still in area
   Update the address. Can be done via the FP69 Administration screen actioning the patinet entry or normally from the record. Surgery will receive FP69 Flag removal message to links at a later date.
3. Patient confirms (or claims) they haven't moved
   Action the entry and submit a confirmation amendment. Ensure you include comment confirming the currently address (including name/number and postcode).

For #1 the patient will be deducted in a month rather than at the 6-month delay currently pending.

For #2 and #3 the surgery will later receive a FP69 Flag Removal Links message. This cancels the 6-month deduduction and actioning removes the patient from the FP69 Administration screen.

If you do not reach the patient they will be be deducted around the date listed on this screen. When their deduction link is actioned on the Links screen, they will be removed from the FP69 Administration page.

If you have patients listed on this screen where the deduction date has long-passed, it means the surgery was historically not processing Links correctly. Please raise a ticket with the Clinical Systems team to direct you in resolving these historic errors.

Close of Quarter (Quarterly Certificates)

After each quarter, a close of quarter links message is generated.

You will be unable to action this until all messages from that quarter are actioned (cleared from the Links screens).

Once ready, Action this message and you will be asked if you with to go to the Quarterly Certificates screen.

You can action this any time from the Links menu, but we recommend using the pending Close of Quarter message as a reminder to review this.

Once on the Quarterly Certificate screen, run the report for the most-recent quarter.

The top-half of the screen will confirm all the links messages processed in the quarter.

The bottom-half of the screen will list all the actions taken with Security Controlled Procedures. i.e. Links were bypassed.

It is normal to have a high number of items for notes being marked as received, but if you have high numbers of other items here (really anything with double digits), you may have staff taking actions incorrectly. e.g. Deducting patients manually rather than sending a deduction request.

If you believe there are issues, please raise a ticket.