This screen lists patients that have been flagged for scheduled/delayed deduction date unless action is taken.

Review the list of patients and attempt to contact them via means other than the postal address such a phone call - patient are typically on this screen because postal mail has been returned or they haven't responded to letters such as screening invites.

Having reached the patient situations will be:

1. Patient has moved out of area
   Action their entry on the screen and request deduction. This will take you to the normal request deduction wizard, complete as normal including alerting the patient they will be removed in a month and should register with a nearby surgery before then.
2. Patient has moved but still in area
   Update the address. Can be done via the FP69 Administration screen actioning the patinet entry or normally from the record. Surgery will receive FP69 Flag removal message to links at a later date.
3. Patient confirms (or claims) they haven't moved
   Action the entry and submit a confirmation amendment. Ensure you include comment confirming the currently address (including name/number and postcode).

For #1 the patient will be deducted in a month rather than waiting for the existing deduction currently pending.

For #2 and #3 the surgery will later receive a FP69 Flag Removal Links message. This cancels the pending deduction and actioning removes the patient from the FP69 Administration screen.

If you do not reach the patient they will be be deducted around the date listed on this screen. When their deduction link is actioned on the Links screen, they will be removed from the FP69 Administration page.

Common error

Do you have patients on this screen where the 'FP69 Expiry Date' has long-passed?

Links have been processed incorrectly with 'FP69 Prior Notification' messages being left and subsequent deduction messages being processed first.

Preventing this in future

To avoid this; follow out guidance on Registration Links: Daily tasks by actioning FP69 Prior Notification messages shortly after being received.

Resolving the historic errors

The example screenshot below was taken on 13 Aug 2025; therefore all those above the red line (expiry date long-passed) are errors and need manual action to resolve; this should be a one-off job if the surgery reverts to processing Links correctly.

1. Retrieve a patient that in on the list in error (Expiry date long-passed)
   Note: If deducted, you will need to confirm that you wish to add data. You may also need to log an audit entry regarding why you are accessing the record after deduction
2. Access Security Controlled Procedures and select 'Remove FP69 status'
3. Save the record

If the FP69 Administration screen is refreshed (F5 or Refresh button), the patient will no longer be present on the list.

*Note: The 'Remove FP69 status' option is a local record action only to fix links errors. If this option is used on a valid pending FP69 it will not cancel the pending deduction.