TABLE OF CONTENTS

• Mythbusting
• Auto-Action All
  • Examples that will clear with Auto-Action All
  • Messages that may frequently remain on this screen beyond a day:
• Manual processing remaining messages
  • GP to HA acceptable notification - Status: Rejected (Rejected Registrations)
  • FP69s Prior Notification ("Timed deduction scheduled")
  • FP69 Flag removals

The main links processing screen (Links > *New* Links). This screen should have all possible items cleared from it daily. It is strongly recommended that a group of staff is responsible and this is not left to a single individual. This work needs to occur consistently to ensure patient lists are accurate (and therefore practice payments are correct).

Mythbusting

• "Only action Links messages if they go green"
  ❌ FALSE! Many links message will never go green and require action. Example: FP69 message types.
• "You mustn't use 'Auto-Action All because it will remove deductions from the Links screen"
  ❌ FALSE!  If you are relying on the EDI Administration or *New* Links screen to identify which patients have been deducted and may need record printouts sending you have been misinformed and are using the system incorrectly. Please raise a ticket for assistance.

Auto-Action All

This step requires very little training or prior knowledge for staff. We recommend most admin/reception/support staff are trained in completing this to ensure someone is always available to help "lighten the load" 

Click  - This actions “easy-win” messages that require little or no user input.

Things that may occur when you Auto-Action All:

1. Be advised a patient has been deducted
   We recommend you untick 'Show Message Next Time?' and the click Leave Deducted.
   By unticking the message, you will not see this message again; it will be as-if you clicked 'Leave Deducted' each time.
   Why do you recommend we skip this? You will see this message if the HA have deducted the patient and the system is giving you the option to re-apply. Doing so would require prior knowledge that a patient has been deducted in error and doing so now will interrupt your processing of the rest of Links. Where a patient has been deducted in error they can be re-registered as normal when this is identified by the surgery, patient or another care service.
   
   
2. Be prompted to cancel Appointments, Visits, Recalls and Waiting List entries for deducted patients
   By default, everything will have a tick in the Cancel column. Your surgery will need a policy on what you might choose to keep; however, in most cases it would be expected subsequent GP surgeries have their own process for reviewing/recalling patients for chronic conditions, elderly health assessments, vaccinations etc.
   One key thing to look out for that you may with to retain is if an appointment is booked to reserved clinician time for death certification or similar.
   
3. Be prompted that the patient's GP Online Services will cease working
   i.e. SystmOnline, GP services via NHS App etc
   They're no longer your patient so this is expected. Click Yes.
   

Examples that will clear with Auto-Action All

Messages that may frequently remain on this screen beyond a day:

• 'GP to HA acceptance notification' with status: SENT or RECEP_OK
• Errors without a patient attached. This occurs where patient has been duplicated in SystmOne.
• Close of quarter (where not all messages from previous quarter have been processed)

Manual processing remaining messages

Ensure your screen is sorted in order of Interchange ID (Int ID column) so that the smallest numbers are at the top.

GP to HA acceptable notification - Status: Rejected (Rejected Registrations)

Information on rejections is on a separate page.

FP69s Prior Notification ("Timed deduction scheduled")

This notification indicates that the patient will be deducted in the coming months unless action is taken. This is often triggered when mail is returned, suggesting the patient no longer resides at the registered address.

Important: Immediate investigation of the patient situation is not required. The priority is to Action the message as soon as possible (leaving FP69 Prior Notications on the Links screen can cause errors).

1. Action the message
2. Select Take no action

This will remove the message from teh links screen and place the patient to the FP69 Administration screen for processing later.

FP69 Flag removals

Action the message.  These messages will take a patient off the FP69 Administration screen.

Note: If completed out of order (i.e. If  you try to action Mr Smiths Flag removal, before the Prior Notification) it will cause errors. To avoid this ensure Prior Notifications are processed within 24 hours of arrival.

See also:

• Registration Links: FP69 Administration
• Registration Links: Rejection
• Registration Links: Close of Quarter