If your organisation has not been sent a copy of the attached document by our team you are not yet part of this support route pilot. Please raise Clinical Systems issues via the CSU service desk as usual. The list of included surgeries is in a controlled expansion to ensure capacity can be managed.
SystmOne support (BAU)
Contact the TPP Helpdesk or CSU helpdesk; these services may direct or escalate users to the ICB Clinical Systems team.
SystmOne support (Pilot)
Allows SystmOne leads to raise queries that they believe require the ICB team directly rather via the TPP or CSU helpdesks; this is to simplify reaching our team. Other staff must still use the standard support routes.
Download Suffolk pilot reference document Submit a ticket
Note: Support relating to hardware or software issues (device configuration such as S1 installs/re-installs, printer/scanner setup etc) remains the responsibility of the CSU helpdesk no matter who is raising the incident.
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