If your organisation has not been sent a copy of the attached document by our team you are not yet part of this support route pilot. Please raise clinical systems support issues via the CSU service desk as usual. The list of included surgeries is in a controlled expansion to ensure capacity can be managed.
In short: This support route is for surgery SystmOne leads to raise technical queries that they believe require the ICB Clinical Systems team rather than the TPP helpdesk or CSU helpdesk. Other staff must still use internal surgery supports routes and when unavailable they need to through the normal CSU helpdesk.
Support relating to hardware or software issues (device configuration such as S1 installs/re-installs, printer/scanner setup etc) remains the responsibility of the CSU helpdesk no matter who is raising the incident.
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