NHSmail prefix/address change - Monitor who is sending to the primary address

If your mailbox address has been changed; you can set the mailbox to indicate which senders are using the the former address. This may assist in opportunistically reminding services that have not updated their address book.

Following the instructions below will result in a Category being added to mail sent to the former primary address; however, similar steps could be used to move that mail to a subfolder or other action.

The example below is for a Shared mailbox that had primary address [email protected], but is now [email protected]

1. Access your the Shared mailbox via Outlook on the Web. (NHSmail guide)
2. Within the Shared mailbox access Settings (cog icon) > General > Categories
3. Name a category Sent to old address
   Note: Confirm with mailbox members which colour categories they already use (if any) to avoid creating a process conflict.
   
4. Still within Settings, access Email > Rules
5. Add new rule
   Give the rule a name
   Add a condition: Message header includes and add the former full address or prefix (either will work)
   Add an action: Categorise and select the Category you created/amended earlier.
   Example below.
   
6. Save the rule and close Settings.
7. Suggested:
   Send an email to the old primary address and new primary address to test this is working and demonstrate to colleagues.